Once you choose which device HP Print and Scan Doctor should investigate, you are handed a fair amount of options to take into consideration if you still experience problems with the printer. Also, if the product you look for is not listed, you may restart the detection process. All you have to do is run HP Print and Scan Doctor and after a brief extraction process of the temporary files, you are able to select the printer you would like to troubleshoot. Moreover, you can look for potential issues for any of your installed printers, whether they are local or network devices. It is recommended to have this tool at your disposal at all times when working with a HP printer in order to benefit from problem troubleshooting on-the-fly. The diagnostic tool searches for connected products, communicates with the selected device, identifies issues, and fixes problems.HP Print and Scan Doctor (formerly HP Scan Diagnostic Utility) helps HP printer users quickly and easily diagnose and resolve various printing as well as scanning problems and even connectivity errors.
The application first examines the printer and then the scanner to fix issues. There will be a list of points that the app will check. The system scans the ‘Recommended Updates’, ‘Print Spooler’, ‘Driver Check’, ‘Device Status’, ‘Device Manager’, ‘Device Online’, ‘Print Queue’, ‘Port Match’, and ‘Device Conflicts’ for the printer.Ī green checkmark will be next to the conditions that are okay, and a red ‘X’ will be beside the steps that triggered an error. If the printer does not display any disruptions, then you can print a test page to verify that the connection works. There are similar stages examined for the scanner. Additionally, HP Doctor checks that the ‘Windows WIA Scan’, ‘HP Twain Scan’, ‘Registry’, and ‘HP Scan’ are functioning properly. You can perform a test scan to make sure that the devices are connected. If there is an error detected, then the HP Print and Scan Doctor will tell you which part of the process is causing the issue by marking the step in red with an ‘X’.
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